Account · preferences
Settings

Notifications

When & how we reach you

New bid on your auctions
Email · SMS via Unifonic · Push web · sent within 5 seconds of every new bid on an auction you own.
Order paid · ship-out reminder
Sent 4 hours after payment if you haven't generated a shipping label. Helps you hit the 48-hour ship SLA.
Authentication updates
At each stage transition · received at atelier · in expertise · authenticated · ready to publish · rejected.
Payout released
When SNB confirms settlement to your IBAN ending ····3417. Includes net amount, commission, and auth fee breakdown.
LUXVAULT Index · monthly summary
Market commentary & your brands' performance · first Monday of each month · curator-signed editorial.
Buyer messages
Push web + email for every concierge message from a buyer interested in your listings.
Trust tier change
Notification when you climb (New → Trusted → Featured) or drop a tier · with reason & next step to recover.
Promotional · new vendor programmes
Newsletter quarterly · LUXVAULT curated programmes, partner offers, events. Optional, off by default.

Commerce defaults

Applied to new listings unless overridden

"Suggest" shows the index range when you set a price. "Auto" prices new listings automatically based on market data.
Allow Buy Now during auction
A buyer can end the auction by paying your stated Buy Now price. Recommended for high-demand pieces.
Show LUXVAULT Index range on my listings
Public: buyers see the market range and your position within it. Increases trust + conversion.
Auto-relist if no sale in 60 days
Lower the price by 5% and re-publish with a "Price reduced" badge.

Locale & formats

Your vendor portal display only · buyer pages always show buyer's locale

Use the topbar SAR / USD / EUR toggle for quick conversion preview

Security

Account access · sessions · backups

Two-factor authentication · TOTP
Authenticator app required at login (Google Authenticator, 1Password, Authy). Backup codes stored in your password manager.
SMS OTP fallback
For new device login · sent via Unifonic to +966 ····3417.
Trusted devices · 30-day skip 2FA
Reduce friction on devices you use often. Cleared automatically every 30 days.
Email notification on new login
Always notified · cannot be disabled (security policy).
IP allowlist for production API
Restrict your live API key to specific IPs · prevents key leak abuse.

API access & webhooks

Integrate your inventory system · scoped per role

Livemjl_live_·····························47fX
Last used 2 hours ago · IP 89.43.···.··· · 1,247 requests in last 24h
Testmjl_test_·····························89Ar
POST · signed with HMAC-SHA256 · LUXVAULT retries 5 times with exponential backoff
listing.approved
Your listing passed moderation
listing.rejected
Moderation feedback to address
order.placed
Buyer confirmed checkout
order.paid
Escrow capture confirmed
order.shipped
Tracking number issued
order.delivered
Buyer signed for piece
payout.released
Funds sent to SNB
auction.bid
New bid on your auctions
auction.ending
4 hours before close
auction.ended
Winner determined
auth.received
Piece at Riyadh atelier
auth.approved
38/38 points passed
auth.rejected
Issue identified at atelier
dispute.opened
Buyer raised a concern

Team

Invite colleagues · per-role permissions · audit per user

A
Ahmed Al-Mansour YOU
ahmed@maisonriyadh.sa · last seen now
Owner
F
Faisal Bin Tareq
faisal@maisonriyadh.sa · last seen yesterday
Manager
N
Nora Al-Khalifa
nora@maisonriyadh.sa · last seen 4h ago
Content editor

Roles & permissions

Owner — Full access · billing · team management · cannot be removed
Manager — All listings · auctions · orders · payouts · cannot manage team or KYC
Content editor — Create & edit listings · cannot publish, set prices, or access payouts
Read-only — Read access to dashboard & analytics only · no actions

Danger zone

The following permanently affect your account, your listings, and your buyer relationships. Reversible actions live in other panels. Contact concierge before initiating any of these.

Pause boutique · vacation mode
Buyers see "On vacation, back on [date]". Listings paused. In-flight orders & auctions continue. Reversible anytime.
Withdraw all live listings
All 17 active listings + 3 live auctions cancelled · bidders refunded · listings preserved as drafts.
Export account data
ZIP of all your listings, orders, payouts, KYC documents · PDPL right of access · ready in 4 hours by email.
Deactivate account · permanent
Boutique removed from LUXVAULT · KYC documents retained 7 years (KSA AML) · cannot be undone · contact concierge first.