FAQ
Questions, answered.
Simple answers for buyers and sellers on how LuxVault works in Phase 1.
LuxVault is invitation-only. Request access from the home page; if approved, you receive an invitation to create your member account.
No. You have one LuxVault member account. The same account can both buy and sell — no second account is required.
Browse the approved listings, open a watch and review its photos, condition and details, then click Request to Buy. The seller reviews and accepts your request before any payment.
Payment is made by bank transfer to the dedicated LuxVault collection account. You upload your transfer proof, and LuxVault confirms the payment manually before the transaction proceeds. Buyers never pay the seller directly.
Sign in, click Sell / Submit a Watch, accept the seller terms and photo guidelines, add the watch details and required photos, and add your payout bank details (hidden from buyers). Your listing is reviewed by LuxVault before it goes live.
No. Every listing is reviewed by LuxVault. We may approve it, request an amendment, or reject it before it appears on the Watches page.
The seller payout is processed after payment confirmation, inspection/matching, delivery, buyer confirmation of receipt, and admin payout approval.
If you report an issue, the order moves to review and the seller payout is paused until LuxVault resolves the case.
Clear, recent photos of the actual watch: dial, case back, side/crown, bracelet/strap, clasp, plus box and papers if included, close-ups of any defects, and a proof-of-ownership photo. See the Photo Guidelines.