Terms of Use.

These terms describe how LuxVault operates in Phase 1. By using LuxVault you agree to the following.

1. Membership

LuxVault is a private, invitation-only marketplace for luxury watches. Access requires an approved invitation.

You hold one LuxVault member account. The same account may both buy and sell. You are responsible for keeping your credentials secure.

2. Listings

Sellers submit watches for review. Listings do not go live automatically — LuxVault reviews each submission and may approve it, request an amendment, or reject it before publication.

Sellers must accurately and honestly disclose condition, scratches, defects, box, papers and any important notes, and must have the right to sell the item. LuxVault may request proof-of-ownership photos or supporting information.

3. Buying & payment

To buy, a member submits a Request to Buy. The seller accepts or declines. If accepted, payment is made by bank transfer to the dedicated LuxVault collection account.

LuxVault confirms the payment before the transaction proceeds. Buyers never pay the seller directly.

4. Fulfilment & completion

LuxVault coordinates collection from the seller, inspection and matching of the watch against the approved listing, and delivery to the buyer.

The buyer confirms receipt once the watch matches the listing. The seller payout is processed after payment confirmation, inspection and matching, delivery, buyer confirmation and admin approval.

5. Issues

If a buyer reports an issue, the order moves to review and the seller payout is paused until LuxVault resolves the case.

6. Prohibited conduct

Counterfeit items, misrepresentation, and attempts to transact outside the LuxVault process are prohibited and may result in removal from the platform.

This is a Phase 1 operational policy and may be updated as LuxVault evolves. Questions: concierge@luxvault.sa.